Getting started

Support and security incidents

Operational support and incident response depend on the service and response channels agreed for your deployment.

1. 01

   Use the provisioned support channel for an existing customer environment.

2. 02

   For a suspected active incident, use the response route specified in your agreement.

3. 03

   For a general access or commercial enquiry, the public contact form can capture your request.

4. 04

   Keep confidential evidence out of public forms; agree a secure transfer route with your assigned team.